By A Staff Reporter -
MUSCAT — Having already bagged Skytrax World Airline Award for being the best low cost airline of India and Central Asia at the World Airline Awards in 2011, IndiGo, India’s largest carrier celebrates yet again for being recognised as the Best Low-Cost Airline in Central Asia/India, for the third time in a row.
Marking a double milestone IndiGo also won its second prominent award, for Best Staff Service in Central Asia/ India at the Skytrax World Airline Awards 2012 held at the Farnborough International Air show in London.
Speaking on the achievement from Farnborough, Aditya Ghosh, President, IndiGo said, “To be recognised at the world stage, for the two most prestigious accolades, is indeed exhilarating yet humbling experience.
It’s really big for us and this recognition is proof enough to let everybody know that customer service is not just a department but an attitude.
Fine customer service is clearly reflected when it’s done from the heart and that’s what we at IndiGo take pride in.
What’s even more thrilling is that we are the only airline from India to have received an award at the World Airline Awards this year. This makes the occasion even more special and momentous.”
IndiGo was also nominated in the category of Best Airline in Central Asia/India.
The passenger survey for these awards covered 246 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service. Operated over a 10-month period, the passenger survey achieved more than 18.8 million interviews, drawn from over 100 different nationalities across the world.