MUSCAT — Customer care has always been a priority at National Bank of Oman (NBO). The Bank believes that customer care is a never ending process.
In keeping with its commitment to being a customer centric, progressive bank, the Bank introduced the customer engagement programme known as “NBO Customer Consultant Award”, which allows customers to win an award for innovative ideas that will further help improve and enhance the quality of the Bank’s products and services, in aspects seen viable and important to the Bank.
To be eligible for the “NBO Customer Consultant Award”, all customers need to do is to email their innovative ideas, suggestions or feedback, to: Retail Banking — Service Quality Division
The first winner of ‘NBO’s Customer Consultant Award’, Salim al Jahwari, NBO’s Qurum Branch customer, was recently recognised and awarded for his valuable suggestion, which resulted in the Bank introducing an additional feature in the ‘real time balance order’ transaction process.
During the function, Harsh Munjal, NBO’s General Manager — Retail and Private Banking, presented Al Jahwari with a certificate and cash cheque, in the presence of Senior Management Members and Branch Staff.
Speaking on the occasion, Salim al Jahwari expressed his sincere thanks to the Bank and said:
“This recognition means a lot to me not because of the certificate or the cheque, but because all of you showed me that you cared.”
Harsh Munjal added: “I take this opportunity to personally thank Mr Al Jahwari for becoming an ‘NBO Consultant’’ by providing his valuable suggestion for further enhancement of the Bank’s processes. We welcome honest and positive feedback from customers and potential customers.